Frequently Asked Questions (FAQs)

What is WhereiPark?

WhereiPark is a marketplace that connects drivers with monthly parking spots and connects property owners with people looking to park. It makes finding, comparing, and booking a spot quick and simple — no more circling the block or digging through classifieds.

Do I need to create an account?

You don't need an account to browse listings or set up an alert for new spots in an area. You do need an account to book a spot.

How do I create an account?

Click "Sign Up" in the main menu (top right on desktop, or the menu button on mobile), then enter your name, email address, and password.

Booking a spot:

Booking a Spot

Sign in (or sign up), select your desired start date on the listing page, click "Purchase for...", and enter your payment information. The listing owner will then review and approve or deny the booking.

How much does it cost to book a spot?

Pricing varies by listing. The price — along with any taxes or fees (e.g., permits, access cards) — is listed clearly on each listing's details page. WhereiPark doesn't add extra fees on top of what the owner charges.

How can I pay for my spot?

All bookings require a major credit card. Your first month is charged at booking; future months are billed automatically to the same card. Some listings also require a security deposit or FOB deposit, noted in the listing details.

Is it safe to pay with my credit card?

Yes. WhereiPark never stores your credit card number — payments are handled by a provider certified to PCI Service Provider Level 1, the highest level of certification available.

When can I start parking?

Once the listing owner approves your booking, you'll receive an email with setup instructions (access codes, FOBs, gate remotes, etc. where applicable) and can start parking from your selected start date. You aren't charged until your booking is approved.

How do I cancel my parking spot?

Go to "My Bookings," select the booking, and enter your cancellation date. Most listings require 30 days' notice — check the "Terms" tab on your specific listing for its exact policy.

How do I update my credit card on file?

Go to "My Account" → "Manage Payment" to update your card details.

How do I get a receipt for my payments?

Go to "My Account" → "My Purchases" to view and print a receipt for any payment.

How do I find a parking spot?

Enter an address, intersection, or neighborhood into the search bar (or browse the interactive map).
Click any marker to preview a listing, then select "View Details" for full pricing, photos, and terms.
Compare listings — spots are sorted by price and distance.
Sign in (or create an account) and book the one that fits your needs.

How much can I save by booking through WhereiPark?

WhereiPark lists spots at the same price you'd pay booking directly with the operator — with no added booking fees — and highlights "hidden gem" spots (private driveways, garages, and lots) that are often cheaper than commercial garages. WhereiPark advertises savings of up to 50% versus standard parking rates, though actual savings depend on your city and the specific listing, so it's worth comparing a few options in your area.

What happens after I book?

The listing owner confirms availability and approves or denies your request. Keep your profile (license plate, vehicle make/model) up to date to speed this up.

Approved: You'll get an email with instructions on how to start parking. You're only charged once approved.
Denied: You'll be notified by email and your card will not be charged.

How do I know if my vehicle is safe? Is the parking spot locked up?

Security varies by listing — some are gated or access-controlled facilities, some are private driveways or open lots, and some include features like CCTV or covered/indoor parking. Each listing's details page states its access type and security features, so check those before booking if security is a priority. For extra peace of mind, you can opt in to the optional SpacerShield parking protection plan (see below) to cover certain damage or theft while parked.

Listing a spot:

How do I list a parking spot on WhereiPark?

Listing your spot on WhereiPark is free and easy! WhereiPark works with individuals as well as real estate and parking companies to fill unused spots.

Have one or a few spots? Sign up and create your listing at whereipark.com/hosts/signup.

Have 5+ spaces or a full portfolio? Our parking specialists can help you build a plan for your spaces. Get in touch through the Group Parking page.

Want a hand getting started? Book a free call with our Host Engagement Team: https://calendar.app.google/453cUVR4amnUhDMs6

What are WhereiPark's fees for listing?

Listing a spot is free. WhereiPark only charges a fee when it successfully rents out your spot. Full fee details are available on the Fees page.

How can I contact WhereiPark?

Reach the team via the Contact page, or call:

US: 415-480-7275
Canada: 647-483-9070

What if I need help listing my spot?

You don’t have to figure it out alone! Book a free call with our Host Engagement Team and we’ll walk you through creating your account, taking great listing photos, writing your description, and setting a competitive price: https://calendar.app.google/453cUVR4amnUhDMs6

Prefer to get started on your own? Head to whereipark.com/hosts/signup, and our team will help get your listing ready before it goes live.

How am I protected as a Host?

WhereiPark handles the parts of hosting that create the most risk and hassle for owners:

Verified renters — drivers go through a screening/background-check process before they can book.
Secure payment handling — WhereiPark (via its PCI-certified payment provider) processes all payments and deposits, so you're not chasing renters for money or handling card details yourself.
Customer service coverage — WhereiPark's support team handles day-to-day renter questions and disputes on your behalf.
Optional protection plan — renters can opt in to the SpacerShield parking protection plan, which helps cover certain damage or theft that occurs while a vehicle is parked (see below).

How and how often will I be paid?

Renters pay WhereiPark by credit card, and WhereiPark pays hosts out after collecting each payment, deducting WhereiPark's success fee. Payouts are generally issued on a recurring monthly cycle tied to the renter's billing date. Exact payout timing and method can vary by listing type and account setup, so for the specifics on your account, it's best to confirm with your WhereiPark representative or contact the team directly.

What if I do not want to accept a renter's request?

You're not obligated to accept every booking request. When a request comes in, you review the details and choose to approve or deny it — if you deny a request, the prospective renter is notified by email and their card is never charged.

How will WhereiPark advertise my parking spot?

Once published, your listing appears on WhereiPark's marketplace and interactive map, where it's shown to drivers searching your area, sorted by price and distance alongside other nearby listings. For larger inventories, WhereiPark's Demand Team also actively markets available spaces to companies and organizations sourcing corporate parking contracts. You don't need to do any marketing yourself — WhereiPark drives the traffic to your listing.

Can I list and manage more than one parking space on WhereiPark?

Yes. WhereiPark works with property managers, multifamily building owners, and businesses who want to rent out multiple spaces or manage larger parking inventories through a single platform — anywhere from a handful of spots to a full portfolio across multiple properties.

How does management work if I have multiple spaces?

WhereiPark handles the administrative side for you across all your listings, including:

Marketing each space through WhereiPark's marketplace and Demand Team
Screening and background-checking prospective parkers
Processing monthly payments, security deposits, and FOB deposits
Handling day-to-day customer service and reservation management
Providing an online portal with monthly financial reporting so you can track performance across all your spaces in one place

How do I add additional listings to my account?

Adding more spaces is easy! Book a free call with our Host Engagement Team and we’ll help you submit the details for each new space, set competitive pricing, and get them listed, typically within 1-2 business days: https://calendar.app.google/453cUVR4amnUhDMs6

Managing 5+ spaces or a full portfolio? Our specialists can help through the Group Parking page.

Is there a minimum or maximum number of spaces I can list?

No — WhereiPark supports property owners with as little as one spot up to large portfolios (fleet parking programs have accommodated groups from 5 up to 1,500+ vehicles for long-term projects).

Do I get one point of contact for all my listings?

Yes. Owners and property managers with multiple spaces typically work with a dedicated WhereiPark representative/Demand Team contact who oversees their account, rather than managing each listing as a separate relationship.

What does it cost to list multiple spaces?

The same fee structure applies as listing a single spot — it's free to list, and WhereiPark only takes a fee on spaces it successfully rents out. See the Fees page for details, or talk to a parking specialist via Group Parking for portfolio-level terms.

What is the parking protection plan?

An optional plan that helps cover the cost of specific damage or theft incidents that occur while your vehicle is parked.

Is it mandatory?

No — you can opt in or out during checkout. If you opt out, you park at your own risk.

What does it cover?

Physical damage from accidents or theft, including door dings, fender benders, and stolen items in or on the vehicle. Full inclusions/exclusions are listed in the plan's terms of use.

What do I do if my car is damaged or stolen?

Start a claim at parkguardcoveragehub.com/spacerclaims
For theft, file a police report immediately — it's required for the claim.
All claims must be submitted within 72 hours of leaving the parking facility.

How do I pause, turn off or hide my listing?

Plans change, and you’re welcome to take a break anytime! If you’d like to pause your listing (also called turning it off, hiding or unpublishing it), just reach out to our Host Engagement Team and we’ll take care of it for you. All your details stay saved for when you’re ready to come back.

You can book a call with our team: https://calendar.app.google/453cUVR4amnUhDMs6 or email us at help@whereipark.com

How do I remove or delete my listing?

If you no longer have access to your space, you can remove your listing completely by going to “My Listings” and selecting “Delete” next to the listing you’d like to remove.

Removing a listing can't be undone. If there's a chance you'll list again, pausing may be the easier option.

Any current bookings will still need 30 days notice. We're happy to help you through this, so feel free to contact us on US: 415-480-7275 / Canada: 647-483-9070, or book a call with our Host Engagement Team to check your options: https://calendar.app.google/453cUVR4amnUhDMs6.

What happens after I list my space?

Once you submit your listing, our Host Engagement team will take a look and help get it ready for Renters before it goes live.

Once your listing is live, Renters searching in your area can find it and send a booking request. We'll let you know by email, and you can review and approve or deny the request within 48 hours.

Our team is here to help you every step of the way, so feel free to reach out on US: 415-480-7275 / Canada: 647-483-9070, or book a call with our Host Engagement Team to talk things over: https://calendar.app.google/453cUVR4amnUhDMs6.

How can I get my first booking faster?

A few small things can make a big difference:

Add at least 4 clear photos showing your space and its entrance
Include accurate dimensions so Renters know their vehicle will fit
Describe access, security and nearby amenities or public transport
Set a competitive price for your area
Keep your availability up to date

If you'd like a hand reviewing your listing, contact us on US: 415-480-7275 / Canada: 647-483-9070, or book a call with our Host Engagement Team to help get started: https://calendar.app.google/453cUVR4amnUhDMs6.

How do I add my bank details so I can get paid?

We recommend adding your bank details via "My Listings" section as soon as you submit your listing, so your first payment isn't delayed when a booking starts.

If you need help, contact us on US: 415-480-7275 / Canada: 647-483-9070, or via the Contact page.

Navigating through the WhereiPark website:

How do I sign my waiver form online?

Go to "My Account" → "My Purchases," click "View Details" on your booking, read through the waiver, and type your full name at the bottom to sign.

How do I add a second vehicle to my profile?

Go to "My Account" → "Edit Profile," scroll to "Vehicle," and separate each vehicle's details with a "/" (e.g., Jeep Cherokee/Honda Civic). Click "Update" to save.

How do I edit my profile?

Go to "My Account" → "Edit Profile" to update any section, including email and password. Click "Update" to save changes.

How do I get notified about new listings in my area?

Search your desired location, turn on the notification toggle near the top right of the map, then enter your email and address in the pop-up. You'll get an email when a new listing becomes available there.

The listing I want is full — can I join a waitlist?

Yes. Click the listing (a full listing shows a grey pin), then click "Alert me when available," enter your email, and you'll be notified as soon as a spot opens up.

SpacerShield FAQs: